Age Verification Policy (18+)

2) Age-gate process

• We display an age confirmation prompt before you proceed.
• If you indicate you are under 18, access is blocked.
• We may also request a date of birth during registration to support eligibility checks.

3) Suspected underage users

If we reasonably suspect an account is used by someone under 18 (for example, based on user reports, inconsistent profile details, or safety signals), we may:

• restrict features or content access;
• request age verification;
• suspend the account while we review; and/or
• terminate the account if underage use is confirmed.

4) Verification steps (when required)

Where appropriate, we may ask you to complete one or more of the following:

• submit a photo of a government-issued ID showing your date of birth (you may redact non-essential fields where permitted);
• submit a selfie or short liveness check to confirm the ID relates to you; and/or
• complete an age-check with a trusted verification provider (if available).

If you do not complete verification within a reasonable time, we may keep the account restricted or suspend/terminate it.

5) Data used for age verification

Depending on the method, we may process: date of birth, name, ID document type and number, ID image, selfie/liveness results, verification status, and basic account identifiers (e.g., email, device/IP signals for security and fraud prevention). We aim to collect only what is necessary to confirm eligibility.

We handle personal information in line with the New Zealand Privacy Act 2020. Where possible, we store only the verification outcome and audit details, and we retain documents only for as long as needed for verification, safety, fraud prevention, or legal compliance.

6) Termination and appeals

• If underage use is confirmed, we may terminate the account and take steps to prevent re-registration.
• If you believe your account was restricted or terminated in error, you may appeal by contacting us within 30 days and providing information to support your age eligibility.
• We may decline an appeal where we cannot verify that you are 18+.